terms and Conditions

• Christmas Early Booking Incentive

  To be eligible to receive a £10 voucher, you must make an online booking for one of our festive menus for a minimum party of four guests by 31st October 2024. The online booking must be made and the deposit paid in full by 31st October 2024.
  
  £10 gift vouchers are valid from 3rd January - 31st March 2025, excluding Valentine's Day 14th February 2023 and Mother's Day weekend 29th and 30th March 2025. Only one gift voucher will be accepted per transaction. No cash alternative. The voucher may only be used in a single transaction and no change will be given. At least £5 of the total voucher value must be spent on food, including at least one main meal, which can include breakfast and sharers. Voucher cannot be used against the balance of the festive booking. Voucher cannot be used against the purchase of gift cards. The voucher cannot be used in conjunction with other discount vouchers or Greene King employee vouchers, including friend & family vouchers – but can be used against promotion (e.g. daily deals or set menus). Greene King reserves the right to withdraw or amend the offer at any time. Gift vouchers are not available to Greene King employees or those under 18 years old. Vouchers will be delivered electronically by email on 3rd January 2025 (if you have provided a valid email address as part of your online booking and have opted-in to receive our email marketing communications). Gift vouchers are redeemable at participating Flaming Grill pubs. To redeem, please present your unique voucher code within the email you receive at the till. Enjoy responsibly. Proof of identity may be requested. Age restrictions apply to certain products, serving times and locations. If you are under 18, please check with your pub in advance. Cash value of this voucher £0.00000001. This voucher is not transferable. Online booking subject to availability. Offer subject to availability. We reserve the right to cancel, amend or withdraw this offer at any time. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire.

• Christmas Day Menu

  Please advise the team of any dietary requirements before ordering. You can view our allergen information if you download the Greene King app. Please note that we do not operate a dedicated vegetarian/vegan kitchen area. Our menu descriptions do not list all ingredients.
  
  V Suitable for Vegetarians Ve Suitable for Vegans N Dish contains nuts 𓆝 Fish, poultry and shellfish dishes may contain bones and/or shell. *All stated weights are approximate and uncooked. Our dishes are prepared in kitchens where nuts and gluten are present as well as other allergens; we cannot guarantee that any food item is completely free from traces of allergens, due to the risk of unexpected cross-contamination. We do not include ‘may contain’ information. Dishes may contain alcohol. Allergen information may change between the date of booking and the date of your visit – please contact a member of the team on the date of your visit to confirm allergen information. To ensure our customers have choice, temporary product substitutions may be required. Photography is for illustration purposes only.
  
  We’d love to organise your Christmas Day celebration – you can book online, in person in the pub or over the phone. Christmas Day menu is available 25th December 2024 only. No booking is reserved until a deposit of £10 per adult and £5 per child is received – and then full payment is required by 11th December 2024 (or within 48 hours, if booking after this date, no later than 18th December 2024.) Please confirm your pre-order food choices by 11th December 2024 (or within 48 hours, if booking after this date). All items are subject to availability. We reserve the right to alter or amend the offer at any time. If your party cancel on you, please tell us ASAP as charges may apply unless 7 days’ notice is given. Please refer to the website for full details on refunds & cancellations. Bookings are subject to change – please see our website for up-to-date guidance and policies at the time of your booking.
  
  All cash and credit or debit card tips are paid in full to our team members. We accept cash, Visa, MasterCard and Maestro. Greene King Brewing and Retailing Limited, Westgate Brewery, Bury St Edmunds, Suffolk, IP33 1QT.

• Refunds and Cancellations

  If for any reason we are unable to host your get-together, we will give you as much notice as possible and if we can’t guarantee a new date, and you are not happy to re-book in the future, we will give you a full refund of your deposit and any additional pre-paid packages.
  
  If you would like to cancel your Christmas Day booking, please give us 7 days’ notice, so we have a chance to re-book your table, then you will get 100% refund, whether that is for the whole party or a just a drop in numbers.
  
  If you increase numbers, and we can accommodate, please ensure you pay the extra deposit when booking the additional customer(s) and if it’s a late change (after 11 December 2024), your menu choices will be required within 48 hours of booking and no later than 18 December 2024. If any drop in numbers or cancellations happen within 7 days’ notice, no refund is available.
  
  To obtain your refund please call the pub you placed your booking with.