Frequently asked questions

To book a table, please choose your local pub from our handy pub finder and navigate to their booking page.

To amend your booking, please refer to you booking email and click 'booking details'. You'll then be taken to a portal where you can manage your booking.

To cancel your booking, please refer to you booking email and click 'cancel booking'. You'll then be taken to a portal where you can manage your booking.

You're more than welcome to visit one of our pubs without a booking, but to ensure we have a table ready and waiting for you, we'd recommend booking a table. 

Please contact the venue you wish to book with directly. You can find their contact information by searching for them on our pub finder and navigating to their 'Find Us' page. 

For standard, non-event bookings, we do not require you to pay a deposit when you book. However, if you are booking for an event such as Christmas Day or Breakfast with Santa, we do take a deposit when you book your table. This deposit is then deducted from the final amount you owe. 

To get your deposit refunded, please contact the pub you booked with directly.

Simply choose your pub from this pub finder and navigate to the booking page and choose 25/12/2024 and the time you wish to book for.

All of our pubs offer different menus, please find your local pub using this pub finder and take a look at their Christmas offering.

Yes, you will need to pay a deposit for any of our festive events including; Christmas Day, Breakfast with Santa, Festive Menu.

Please check your booking confirmation email, from here you will be able to log into the portal to cancel or amend your booking.

This will depend on the pub you have booked with, please check the terms and conditions in your booking confirmation.

Guests that qualify for the £10 voucher should expect receive this after January 6th 2025.

Not all of our pubs offer Breakfast with Santa. You can find out if you local pub is offering this here. From there you will be able to navigate to the relevant page and make a booking.

All of our pubs offer different menus, please find your local pub using this pub finder. Please note, some menus may only be available at certain times of the day or on a seasonal basis. 

Yes, we do! However, the options available will vary in each of our venues, please refer to their menu to see the full range available. 

Yes, we do! Most of our venues will have a 'Non-Gluten Containing' menu available. We also recommend checking allergen information via your chosen venues menu page or by checking with a member of staff at your chosen venue. 

To find information on allergens, please look out for icons on our menus either in venue or online. Alternatively, you can check these with a member of staff when you're in the venue. 

Our deals change frequently and vary in each venue, but you can find out information about our latest deals here.

Due to the UK’s strict licensing laws, Greene King as a company operates a proof of age scheme and track attempts by underage drinkers to order alcoholic drinks. Customers are not served alcohol without their current forms of ID and as a responsible retailer we are extremely strict on identifying underage drinkers. Our company policy is that the only acceptable forms of ID are a valid UK passport or a valid full UK driving licence. All House Managers and their staff have been instructed to check ID of all customers purchasing alcohol who appear to be under the age of 21 years old. If there is any doubt about the age of the customer, or the customer does not produce ID when requested, our staff have the right to refuse service and may ask the customer to leave the premises.

This varies from venue to venue, please find your local pub using this pub finder and navigate to their 'Find Us' page to view serving times.

To find a contact details for the pub you visited, please use this pub finder, and navigate to their 'Find Us' page. 

You can contact our Guest Relations team here.

This varies by pub, you can find out if your local allows dogs here. In our dog friendly pubs, we have a few guidelines we ask you to follow:

• Dogs are welcome in designated dog-friendly pubs at the manager's discretion. We apologise for any inconvenience.
• Please make sure you and your four-legged friend are considerate of other guests... and other dogs!
• We love wagging tails and excitable characters, but where possible we'd love for you to help keep barking to a minimum.
• Our team are usually busy serving food and collecting glasses, so for their safety dogs should always be kept on a lead in both inside and outside seating areas.
• We like to keep our pubs looking their best, so please keep dogs off sofas, chairs and other furniture.

Many of our venues have beer gardens for you to enjoy, weather permitting though! You can find all of our pubs with beer gardens here.

At Greene King, we strive to make our venues as accessible as possible so that everyone can enjoy their time at the pub. However, some of our older venues, particularly our listed buildings may not be as accessible as others. We recommend checking if your chosen venue can cater to your needs ahead of your visit, you can do this by searching for the pub here and viewing the facilities section on their homepage. If you need any assistance whilst visiting us, please just ask a member of staff.

The Greene King App is available on both iOS and Android and can be downloaded here: 

iOS

Android

We are looking at future enhancements, with our payment provider, to enable card details to be stored. If you prefer a quicker checkout, we recommend PayPal or Google/Apple Pay.

If you have processed your refund with the pub, you should expect your funds to be returned to your payment method within 72 hours. Alternatively, if you have contacted our guest relations team post visit, refunds can take up to 5 days to show in your account.

We ask all customers to log in again after three months of inactivity for security purposes.

We have a huge variety of pubs and restaurants, and we offer different experiences in each of our many formats. For example, in our Chef & Brewer restaurants, we offer full table service – for this reason, while you are welcome to order drinks in the bar area through our app, if you would like to dine with us, our team will take your food order face-to-face.

Some of our pubs may turn off the app during peak times to ensure they can provide all customers with the highest level of service.

Please contact the pub you have ordered the food to as soon as you realise. They can then cancel your order, triggering a refund back to you. 

Unfortunately, not all of our pubs have app ordering available, you may still be able to browse the menu, but you’ll need to go to the bar if you want to order.

Yes, you can. These will be calculated during the checkout process. 

Yes, we do. Please notify your server when you are paying that you wish to use a gift card towards your bill. 

Please present your QR code when placing your order at the till, which entitles the bearer to 15% off Food at a participating pub.

The 15% off food offer cannot be used in conjunction with any other offer, menu promotion or on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day. Offer valid for bills up to £200, max discount £30. Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers.

Only one redemption per person, per transaction, for a maximum of 10 guests including you. Invalid memberships will not be accepted.

Blue Light Card discount voucher can't be used in tenanted and leased pubs in our Pub Partners estate. It also can’t be used in any Metropolitan Pub Company site, the Boat (Catherine-De-Barnes), Four Oaks (Sutton Coldfield), the Foundry Bell (Wokingham) the Watermill (Dorking) the Cart & Horses (Kings Worthy), and the Prince of Wales (Esher).

Promoter: Greene King, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ

Please contact the venue directly, the team will be more than happy to assist you in finding your misplaced item.

We are passionate about supporting local communities and support local causes close to our head office in Bury St Edmunds and close to our pub company support centre in Burton Upon Trent. Alongside this, we are extremely proud of our national charity partnership with Macmillan Cancer Support, which to date has raised over £20 million.

Our giving policy is to focus our resources and activity on these local causes to our support centres and our national charity partner.

However, our pubs and restaurants are free to support local charities and causes alongside our national charity partnership. If you visit one of our pubs, to speak with the manager and see if they can support you. You may find our pub finder helpful in locating your nearest one.

Please visit our recruitment website: https://jobs.greeneking.co.uk/

Please email pubcompanyhr@greeneking.co.uk with your request.

We know that comfort is key, which is why we have a range of room options for couples, families and friends travelling together, including twin rooms, double rooms, superior rooms and family rooms that sleep three or four people.

Visit our individual hotel web pages for more information.

Stream and scroll to your heart’s content with FREE Wi-Fi as standard for guests, both in your hotel room and out in the wider pub.

You’ll be pleased to know that many of our hotels have a number of dog-friendly rooms, and you can find this information on the individual web page for each hotel. Dog-friendly rooms are offered on a first come, first served basis due to limited availability, so please contact the hotel directly or call our booking line on 0345 608 6040 to check if there’s space.

Please note, there is an extra £10 charge (per night) for room bookings with dogs, and not all areas of the pub and restaurant may be dog friendly. Guide dogs will of course be allowed throughout the hotel and pub.

Our standard check-in time is 2pm, and our standard check-out time is 11am.

From continental breakfast to a hearty Full English, we like to start the day the right way at our Greene King Inns, with breakfast served every morning. You can choose to add breakfasts to your stay when booking or if you opt for a ‘Room Only’ booking, you may be given the choice to upgrade, subject to availability. For breakfast service times, menus and advice on busy/quiet times, speak to our hotel teams who’ll be more than happy to help, or visit our individual hotel web pages by using our hotel finder.

Of course you can! Please call our Customer Reservations team on 0345 60 86 040 and they will help you with your enquiry.

Whether you pop into our pub for a light afternoon bite or a hearty evening meal, our team are ready to welcome you, with a menu brimming with delicious starters, mains and desserts. Most of our pubs accept walk-in guests, but we’d always recommend booking a table to avoid disappointment. You can do this by speaking to our hotel team directly or booking online via our individual hotel web pages.

If you would like to cancel or amend your booking, please call our Customer Reservations team on 0345 60 86 040. If your booking was a non-flexible rate, unfortunately we will be unable to issue a refund. Guests will be subject to pay their stay in full if a booking is cancelled after 12pm on the day of arrival.

Please see our Terms and Conditions for full cancellation policy information.

With a range of beautiful hotels across the country, we’ve got everything you need to make your big day one to remember. Greene King Inns are the perfect place to hold your upcoming nuptials, with plenty of space for your guests to rest after a day of celebrations. Many of our hotels have ample space for wedding breakfasts and evening receptions, and a small selection of hotels are also licenced to hold wedding ceremonies on site. Our in-house wedding coordinators are on hand to make sure your day runs as smoothly as possible and can help with all your important decisions from menu choices to music playlists. You can find out more by visiting our wedding venue page and just use our simple enquiry form to get started with your planning.

If you’ve been searching for the perfect venue to hire for your next event, you’ll find the perfect mix of business and pleasure at Greene King Inns. Whether you’re planning a team away day or your next formal conference, a number of our hotels offer spacious function rooms and venues to hire with a range of seating arrangements and room configurations to accommodate small, large, formal and informal gatherings. And when you’re finished for the day, kick back and relax with our choice of mouth-watering food and drink before heading back to your room. Find everything you need to know on our Meetings and Conference venues page.

From discounts on food to savings on longer stays, you’ll always find a huge selection of offers at our Greene King Inns. Visit our hotels deals & offers page now to see our current limited-time deals. (Terms and conditions apply.)

There are currently over 100 Greene King Inns hotels across England, Scotland and Wales, stretching far and wide from Aberdeen, Dundee and St. Andrews in the north to Portsmouth, Bournemouth and the Isle of Wight in the south. Whichever location you choose for your next stay, our hotels have three things in common: endless comfort, a warm atmosphere and delicious food and drink.

We love to support all the amazing front-line workers across the country by offering a Blue Light Discount on our hotel stays. Just use our promotional code when booking to receive 10% off our best available rate; see our Blue Light Discount page for more details.

And it gets better, if the pub attached to one of our hotels is also part of the Blue Light Discount Scheme, you’ll be able to use your discount in there too, making a saving on our delicious food.

Yes, we do. Many of our pubs and hotels have space for meetings, conferences, social events and weddings. 

Just enter your location to find the details of the closest Greene King venues near you into our handy pub finder. You’ll find details of each suitable private function room for hire, including the function facilities on offer, plus a gallery of photos. Feel free to come and pay us a visit to see our pub function rooms in person.

Yes, depending on the needs of your event we can provide all refreshments and catering. Alternatively, if it is a small event, you may wish to book a table in the restaurant instead. We will arrange your catering requirements when you make an event booking. 

Yes! Simply choose your sports venue of choice from our pub finder and navigate to their book page to secure your seat.

As well as our named fixtures, which will be shown across all our sports pubs, there will also be Live Sport, a dedicated slot for other matches also on that day. Check your pub's fixtures page to see which games are up for grabs!

Sure! When you book a table at your chosen venue using the Live Sport option, in the special request box let us know which game you'd like to see. We'll do our best to get the game on for you, but sadly we can't guarantee every match will be shown.

3 hours, giving you up to an hour before the game plus time to discuss the match afterwards!

We'll have booking slots every 15 minutes for an hour before kick-off. Our team will be on hand to help out the best they can during busy matchdays.

To ensure everyone gets a seat for all the action, all we ask is that you're at your table within 15 minutes of your chosen booking time. So, if your booking starts at 7pm for a 8pm kick-off, we'll need you to be there by 7.15pm. If you're not at your table 15 minutes after your booking, the table will be released.

Nope! All we ask is that you're at your table in time! However, there may be a deposit charge when booking for a large event such as the football World Cup or the Euros.