Feedback Survey at The Grace Arms Ellesmere Port
Provide your feedback to be in with a chance to win £100 High street or Online Vouchers.Providing you with a great experience means everything to us, which is why we want to hear from you. Please provide feedback of your last visit to one of our pubs in this survey.
And as a thank you, we will enter you into a monthly draw with a chance to win one of ten prizes of £100 High street or Online vouchers.
GREENE KING BREWING AND RETAILING LIMITED (the “Promoter”) GUEST SATISFACTION SURVEY CONTEST (the "Contest").
FOR ANY INFORMATION REGARDING THE CONTEST OR THE GUEST SATISFACTION SURVEY PLEASE CONTACT THE PROMOTER
NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. INTERNET ACCESS, A MOBILE PHONE NUMBER, A POSTCODE AND A VALID EMAIL ADDRESS ARE REQUIRED.
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the terms and conditions and by participating, you agree to be bound by them.
Terms and Conditions
- Open to guests of the Promoter who are aged 18 years and over (“Entrant”, “you” or “your”) and who are resident in the UK. You are not eligible to participate in the Contest if, during the Contest Period (as defined below) you are (or you live with), or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is, an employee, representative, or agent of the Promoter or any of their subsidiaries or affiliates.
- For full details of pubs, restaurants and establishments participating in the Contest (“Participating Outlets”) please go to www.greeneking.co.uk/pubs-near-me We reserve the right to add, substitute or remove Participating Outlets from taking part in the Contest at any time.
3.1 The prize of £100 vouchers will be awarded to ten winners each month for the duration of the promotion. The prizes will be sent out via email.
3.2 The prize is not transferable, and must be accepted as awarded. Any applicable taxes are the responsibility of the winner.
4.1 There will be a series of distinct and separate Contests each lasting one (1) calendar month. The Contest is run by the Promoter across all its websites and brands for one month and all entries from all websites/brands are entered into a single draw for a single prize.
4.2 To enter each monthly Contest a Guest Satisfaction Survey (“Survey”) must be completed each month to gain entry to the Contest for that particular month. Subsequent contests will follow each month beginning on the first day of each calendar month at 12:00:01 a.m. and end one month later on the last day of each calendar month at midnight ("Contest Period”), and a separate survey must be completed each month in order to enter.
4.3 To enter, you must complete the Guest Satisfaction Survey on one of the Greene King websites on which the Contest is running. Entry will be submitted to the draw for the Contest relating to the month in which it was received.
4.4 Complete the Survey within the designated selection fields marked within the on-line contest form. All mandatory questions must be filled out prior to submitting your form. Surveys in which mandatory questions are not completed shall be deemed incomplete and will not be entered into the draw. Mandatory contact information for entry into the Contest includes, but is not limited to: email address, mobile phone number and postcode. For each survey properly completed online, the Entrant shall receive one (1) entry into the draw, limited to a maximum of four entries per email address per month, and any entries in excess of four will be eliminated from the Contest. No bulk, machine-generated consumer group or third-party entries will be accepted.
4.5 For the purposes of the Contest draw, the limit of four entries per month applies to each email address.
4.6 For each monthly Contest draw, online entries must be received by the Promoter by the end of the Contest Period for that Contest.
4.7 All surveys and information become the copyright and property of the Promoter and will not be returned. Postcodes may be used by the Promoter for customer mapping purposes.
5.1 Each month the Promoter will hold a random draw to identify the winners for the Contest which took place in the preceding month.
5.2 All prize draws will be held at the offices of the Promoter.
5.3 If a winner chooses not to accept the prize, the prize will be deemed to be forfeited and no substitution or other compensation will be awarded.
5.4 Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to publish or make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.
5.5 Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.
5.6 Publicity. The winners may be asked to take part in publicity relating to this promotion but this will be discussed with the winners before taking place.
5.7 If the winner does not comply with these Contest Rules, that Entrant will be disqualified and an alternate Entrant will be randomly selected from the eligible entries received.
5.8 The prize will be sent to the winners using the contact details provided on entry within 4 weeks of the end of the applicable Contest Period.
6.1 The chances of winning the prize depend on the number of eligible entries received. All winners will be chosen at random.
7.1 By entering, Entrants agree that all decisions of the Promoter will be final and binding on all Entrants.
7.2 By entering, Entrants agree that the Promoter or its guests, affiliates, subsidiaries or parent companies shall not bear any liability for, and Entrants agree to release, indemnify and hold the Promoter, its guests, affiliates, subsidiaries or parent company harmless from, any losses, damages, claims, actions and any liability of any kind resulting from participation unless prohibited or restricted by law.
7.3 By entering, Entrants agree that the Promoter shall not bear any liability for (a) entries which are illegible, incomplete (or otherwise improperly completed), or destroyed (including, in the case of on-line entries, as a result of failure of the website or technical problems or traffic congestion on the Internet), (b) the loss, theft or misuse of the prize, or (c) any property damage in any way attributable to this Contest or the prize (including damage to any telephone network or lines, on-line systems, servers, access providers, computer equipment or software) or resulting from downloading any material from the Website.
7.4 No correspondence will be entered into except with a winner who wins a prize.
7.5 Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right, in its sole discretion to cancel, modify or suspend the entry form download portion of this Contest should a virus, bug or other cause beyond the reasonable control of the Promoter corrupt the security or proper administration of the Contest. In the event of cancellation, termination or suspension, at its discretion, Promoter may select a winner from eligible, non-suspect entries received for the Contest but prior to the event requiring such cancellation, termination or suspension.
7.6 Any attempt to deliberately damage any website or to undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, the Promoter reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
7.7 Surveys obtained or submitted through fraudulent means or through an abuse of the Contest rules or in any way tampered with, forged, mutilated, illegible, incomplete or mechanically reproduced may, at the sole discretion of the Promoter, be disqualified.
7.10 In the event of any dispute the Promoter`s decision is final.
7.11 These rules are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
The Promoter is Greene King Brewing and Retailing Limited whose registered address is Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
- Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.
- We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.
- Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.
- What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message. If the prize is a cash prize, we will collect your bank details so that we are able to send your prize to you.
- How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:
Information relating to... Is kept for... Entering a promotion
4 months following the closing date of a promotion
Enquiring about a promotion
3 months following our reply to you
- Will we sell your personal data to anyone else? No. That’s not something we do.
- Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:
Third party Personal data that is shared
Reasons for sharing personal data
Service Now Service Now Name, contact information, address, booking information, complaint information Managing guest queries and complaints
Managing guest queries and complaints
Terryberry Limited Name, contact information
Prize delivery
- The technology Terryberry uses to provide you with the reward scheme is licensed to it and hosted by Terryberry Company LLC ("Terryberry"). Terryberry will have access to your personal data as a result. Such data will be processed by Terryberry in accordance with a Data Processing Addendum. If you have any queries regarding the use of your personal data, please contact Privacy Officer at privacy@terryberry.com.
- All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.
- We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.
- As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.
- We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.
- Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.
- Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.
- What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.
- We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.
- We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:
Processing purpose Lawful basis for processing Administering a promotion
We process personal data because it is necessary to do so for the performance of the relevant contract.
Responding to an enquiry about a promotion
We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.
- You have the following rights under data protection law:
a. to ask us to tell you what personal data we are processing that relate to you (right of access);
b. to require us to rectify or stop processing inaccurate personal data (right to rectification);
c. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);
d. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);
e. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);
f. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability). - You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.
- You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.
- Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.
- Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.