Greene King App Frequently Asked Questions

You can find the list of allergens from our menu in the food allergy information box, shown at the top of all menu pages. Please speak to a member of the team if you have any questions.

We are looking at future enhancements, with our payment provider, to enable card details to be stored. If you prefer a quicker checkout, we recommend Google/Apple Pay or PayPal.

If you have processed your refund with the pub, you should expect your funds to be returned to your payment method within 3-5 working days. Alternatively, if you have contacted our guest relations team post visit, refunds can take up to 5 working days to show in your account.

We ask all customers to log in again after three months of inactivity for security purposes.

We have a huge variety of pubs and restaurants, and we offer different experiences in each of our many formats. For example, in our Chef & Brewer restaurants, we offer full table service – for this reason, while you are welcome to order drinks in the bar area through our app, if you would like to dine with us, our team will take your food order face-to-face.

Some of our pubs may turn off the app during peak times to ensure they can provide all customers with the highest level of service.

Unfortunately, not all of our pubs have app ordering available, you may still be able to browse the menu, but you’ll need to go to the bar if you want to order.