Frequently asked questions

To book a table, please click here.

To amend your booking, please refer to you booking email and click 'booking details'. You'll then be taken to a portal where you can manage your booking.

To cancel your booking, please refer to you booking email and click 'cancel booking'. You'll then be taken to a portal where you can manage your booking.

You're more than welcome to visit one of our pubs without a booking, but to ensure we have a table ready and waiting for you, we'd recommend booking a table. 

Please contact us directly. You can find our contact information here or give us a call on +44 1865 557 309.

For standard, non-event bookings, we do not require you to pay a deposit when you book. However, if you are booking for an event such as Christmas Day or Breakfast with Santa, we do take a deposit when you book your table. This deposit is then deducted from the final amount you owe. 

To get your deposit refunded, please contact us directly on +44 1865 557 309.

You can view all of our menus available here. Please note, some menus may only be available at certain times of the day or on a seasonal basis. 

Yes, we do! However, the options available will vary. Please refer to our menu to see the full range available. 

Yes, we do! Most of our venues will have our No Gluten Containing Ingredients Menu available. We also recommend checking allergen information via your chosen venues menu page or by checking with a member of staff at your chosen venue. 

To find information on allergens, please look out for icons on our menus either in venue or online. Alternatively, you can check these with a member of staff when you're in the venue. 

Our deals change frequently, but you can find out information about our latest deals here.

Due to the UK’s strict licensing laws, Greene King as a company operates a proof of age scheme and track attempts by underage drinkers to order alcoholic drinks. Customers are not served alcohol without their current forms of ID and as a responsible retailer we are extremely strict on identifying underage drinkers. Our company policy is that the only acceptable forms of ID are a valid UK passport or a valid full UK driving licence. All House Managers and their staff have been instructed to check ID of all customers purchasing alcohol who appear to be under the age of 21 years old. If there is any doubt about the age of the customer, or the customer does not produce ID when requested, our staff have the right to refuse service and may ask the customer to leave the premises.

No, we don’t serve alcohol-free (0%) versions of alcoholic drinks to anyone under 18. While these drinks contain no alcohol, they’re designed to look and feel like alcoholic beverages. To stay compliant with licensing laws and uphold our commitment to creating safe, family-friendly spaces, we’ve chosen to apply the same age restrictions. It’s about consistency, clarity, and making sure our teams and customers know we take responsible service seriously.

No, we don’t serve alcoholic drinks to anyone under 18, even when ordered with food. While the law allows some exceptions, we’ve chosen a stricter approach to avoid confusion and ensure our teams can apply the same rule across all venues. This helps us protect our licence, maintain trust, and reinforce our commitment to safe, inclusive environments.

This can vary, especially during seasonal periods, but you can view our kitchen and serving hours here.

Our contact details can be found on our 'Find Us' page, alternatively you can call us on +44 1865 557 309.

You can contact our Customer Relations team here.

Yes, we are! However, we have a few guidelines that we ask you to follow:

• Dogs are welcome in designated dog-friendly pubs at the manager's discretion. We apologise for any inconvenience.
• Please make sure you and your four-legged friend are considerate of other guests... and other dogs!
• We love wagging tails and excitable characters, but where possible we'd love for you to help keep barking to a minimum.
• Our team are usually busy serving food and collecting glasses, so for their safety dogs should always be kept on a lead in both inside and outside seating areas.
• We like to keep our pubs looking their best, so please keep dogs off sofas, chairs and other furniture.

Yes, we do. Weather permitting though!

At Greene King, we strive to make our venues as accessible as possible so that everyone can enjoy their time at the pub. However, some of our older venues, particularly our listed buildings may not be as accessible as others. We recommend checking if we can cater to your needs ahead of your visit, you can do this by calling us on +44 1865 557 309. If you need any assistance whilst visiting us, please just ask a member of staff.

We ask all customers to vape in designated outdoor areas. This helps us maintain a comfortable atmosphere for everyone inside, especially families and non-vapers, while still offering a respectful space for those who do vape.

No, we don’t allow medicinal cannabis in or around our venues. As cannabis remains a Class B controlled drug, its use raises legal and safety concerns. We take a cautious approach to protect all our customers and team members, and to ensure our venues remain safe and welcoming for everyone.

Unfortunately, no. Privately owned electric scooters are currently banned from public roads, pavements, and cycle paths under UK law. To stay aligned with these regulations and ensure safety on our sites, we don’t allow them inside our venues.

We’re unable to offer e-bike charging at this time. Due to historic fire risks associated with battery charging, we can’t guarantee it can be done safely on site. We know this may be inconvenient, but safety must come first for our customers, teams, and venues.

We ask customers not to bring items associated with political protests into our venues. Our pubs are places for people to relax, connect, and enjoy time together, and we want to make sure everyone feels comfortable doing so. To avoid disruption or discomfort, we kindly ask that such items are removed or put away before entering.

The Greene King App is available on both iOS and Android and can be downloaded here: 

iOS

Android

We are looking at future enhancements, with our payment provider, to enable card details to be stored. If you prefer a quicker checkout, we recommend PayPal or Google/Apple Pay.

If you have processed your refund with the pub, you should expect your funds to be returned to your payment method within 72 hours. Alternatively, if you have contacted our Customer Relations team post visit, refunds can take up to 5 days to show in your account.

We ask all customers to log in again after three months of inactivity for security purposes.

We have a huge variety of pubs and restaurants, and we offer different experiences in each of our many formats. For example, in our Chef & Brewer restaurants, we offer full table service – for this reason, while you are welcome to order drinks in the bar area through our app, if you would like to dine with us, our team will take your food order face-to-face.

Some of our pubs may turn off the app during peak times to ensure they can provide all customers with the highest level of service.

Please contact the pub you have ordered the food to as soon as you realise. They can then cancel your order, triggering a refund back to you. 

Unfortunately, not all of our pubs have app ordering available, you may still be able to browse the menu, but you’ll need to go to the bar if you want to order.

Yes, you can. These will be calculated during the checkout process. 

Yes, we do. Please notify your server when you are paying that you wish to use a gift card towards your bill. 

Please present your QR code when placing your order at the till, which entitles the bearer to 15% off Food at a participating pub.

The 15% off food offer cannot be used in conjunction with any other offer, menu promotion or on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day. Offer valid for bills up to £200, max discount £30. Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers.

Only one redemption per person, per transaction, for a maximum of 10 guests including you. Invalid memberships will not be accepted.

Blue Light Card discount voucher can't be used in tenanted and leased pubs in our Pub Partners estate

Promoter: Greene King, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ

Please contact the venue directly, the team will be more than happy to assist you in finding your misplaced item.

We are passionate about supporting local communities and support local causes close to our head office in Bury St Edmunds and close to our pub company support centre in Burton Upon Trent. Alongside this, we are extremely proud of our national charity partnership with Macmillan Cancer Support, which to date has raised over £20 million.

Our giving policy is to focus our resources and activity on these local causes to our support centres and our national charity partner.

However, our pubs and restaurants are free to support local charities and causes alongside our national charity partnership. If you visit one of our pubs, to speak with the manager and see if they can support you. You may find our pub finder helpful in locating your nearest one.

Please visit our recruitment website: https://jobs.greeneking.co.uk/

Please email pubcompanyhr@greeneking.co.uk with your request.

Our bookings for Christmas Day 2026 are already open. You can find out more here.

Simply click here and choose 25/12/2026 and the time you wish to book for. You can view our full festive offering here.

You can view all of our festive menus here.

This will depend on the venue. If you're interested in booking a Christmas function or event at one of our pubs, please contact them directly. 

Yes, you will need to pay a deposit for any of our festive events including; Christmas Day, Breakfast with Santa, Festive Menu.

Please check your booking confirmation email, from here you will be able to log into the portal to cancel or amend your booking.

This will depend on the pub you have booked with, please check the terms and conditions in your booking confirmation.

Yes! Simply choose the match you want to book for on our booking page to secure your seat.

As well as our named fixtures, which will be shown across all our sports pubs, there will also be Live Sport, a dedicated slot for other matches also on that day. Check our fixtures page to see which games are up for grabs!

Are you showing all the games?

Yes, we'll be showing every single fixture in the tournament, so we'd recommend booking to avoid disappointment, especially on those big days where there'll be plenty of sporting action happening. If the game you're after isn't available to book, it means we're all fully booked up for that match, but don't worry! We'll always have room for walk-ins, although table space will be limited.

 

How long do I get at my table?

You'll get 3 hours at the table, so plenty of time to enjoy the match, and maybe a few drinks afterwards to digest all the action! 

 

Do I have to book, or can I just walk in?

We'd recommend booking a table so you can grab an uninterrupted view of the action, but don't worry if you're feeling a bit more spontaneous, as we'll always have some space for walk-ins, although we can't guarantee your spot.

 

Do I have to pay a deposit?

At some of our sites in London there will be a £20 minimum spend, and at a selected number of our other sports pubs there will be a £5 deposit. For the majority of our sites however, including all Hungry Horse and Flaming Grill, there will be no deposit to pay.

Sure! When you book a table at your chosen venue using the Live Sport option, in the special request box let us know which game you'd like to see. We'll do our best to get the game on for you, but sadly we can't guarantee every match will be shown.

3 hours, giving you up to an hour before the game plus time to discuss the match afterwards!

We'll have booking slots every 15 minutes for an hour before kick-off. Our team will be on hand to help out the best they can during busy matchdays.

To ensure everyone gets a seat for all the action, all we ask is that you're at your table within 15 minutes of your chosen booking time. So, if your booking starts at 7pm for a 8pm kick-off, we'll need you to be there by 7.15pm. If you're not at your table 15 minutes after your booking, the table will be released.

Nope! All we ask is that you're at your table in time! However, there may be a deposit charge when booking for a large event such as the football World Cup or the Euros.