Malt of the Month: The Balvenie DoubleWood

Terms & Conditions

• Balvenie DoubleWood Competition

  SUMMARY TERMS AND CONDITIONS

  Promotion open to UK residents only, aged 18+. Guest must fill in the customer entry form at https://www.greeneking.co.uk/competitions/malt-of-the-month . Promotion closes at 23:59 on 31/1/26. One winner will receive a Balvenie DoubleWood hamper. Full terms and conditions are available at https://www.greeneking.co.uk/competitions/malt-of-the-month. Promoter: Greene King Brewing and Retailing Ltd, Sunrise House, Ninth Avenue, Burton upon Trent DE14 3JZ.

   

  TERMS & CONDITIONS AND PRIVACY NOTICE

  1. Acceptance. By entering this promotion you are deemed to have accepted, and will be bound by, these terms and conditions.

  2. Eligibility. This promotion is open to residents of the United Kingdom aged 18 or over only. Employees of Greene King, their families, agencies, or anyone else professionally connected with this promotion, are not eligible to enter.

  3. Promotional Period. This promotion opens at 00:01 on 01/1/26 and closes at 23:59 31/1/26.

  4. Entry requirements. To enter through https://www.greeneking.co.uk/competitions/malt-of-the-month, you must input your name, telephone number, email address and home address into the customer entry form.

  5. Winner selection. 1 winner will be selected at random from all entries received.

  6. Prize. The winner will receive a Balvenie DoubleWood hamper.

  7. The terms and conditions of any third-party supplier will also apply to the prize where applicable. If there is a conflict between third-party terms and conditions and these terms and conditions, these shall take precedence.

  8. The prizes are non-transferable and cannot be sold or auctioned. No cash or other alternative to the prize will be offered unless in the event of unforeseen circumstances, in which case we reserve the right to offer an alternative prize of equal or greater value than the original.

  9. Notification. The winner and runners-up will be informed of their prize within 20 working days following the end of the promotion, unless otherwise specified.

  10. Reasonable efforts will be made to contact the winners using the details on entry. However, if a response has not been received within 48 hours, or if the selected winner or runner-up is ineligible, otherwise in breach of these terms and conditions, or unable to take up the prize for any other reason, we reserve the right to select an alternative winner or runner-up using the same process referred to above in these terms and conditions.

  11. We accept no responsibility for failed delivery due to the provision of incorrect contact details by you.

  12. Delivery. The winner and runners-up will receive their prize within 30 working days following the end of the promotion, unless otherwise specified. In any event the prize must be claimed and taken within six months of the closing date.

  13. Limitation of liability. To the extent permitted by law, we accept no liability for any damage, loss or injury suffered (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way due to entering this promotion or taking up a prize. We are not responsible for any third-party acts or omissions.

  14. Intellectual property. You will retain ownership of any content, submissions and other material that you submit as part of this promotion. However, you grant us (and our agents and affiliates) a non-exclusive, royalty free, worldwide, irrevocable, perpetual licence to use any such content, submissions and other material for the purposes of this promotion.

  15. Publicity. The winners may be asked to take part in publicity relating to this promotion but this will be discussed with the winners before taking place.

  16. Winner’s name. In accordance with the Advertising Standards Authority CAP Code, we intend to make available the surname and county of any winner. Any winner that objects must notify us as soon as possible after you are informed that you have won.

  17. General terms. No bulk, machine-generated consumer group or third-party entries will be accepted. Entries are restricted to one entry per person. In the event of multiple entries being received from the same person or account, only the first entry will be accepted.

  18. We reserve the right to disqualify incomplete, altered or illegible entries. No responsibility will be accepted for entries lost, damaged or delayed, technical or telecommunications faults. Proof of submitting is not proof of receipt.

  19. We reserve the right, in our absolute discretion, to verify the winner and runners-up, including, but not limited to, proof of identity and/or age, as required, and to withdraw a prize where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained advantage in participating in the promotion or has won using fraudulent means.

  20. Our decision is binding in all matters relating to this promotion, and no correspondence shall be entered into.

  21. Owing to exceptional circumstances outside our reasonable control and only where circumstances make this unavoidable, we reserve the right to cancel or amend the promotion or these terms and conditions at any time, but will always endeavour to minimise the effect to you in order to avoid undue disappointment.

  22. Governing law & jurisdiction. These terms and conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and we and you submit to the exclusive jurisdiction of the English courts.

  23. We remind anyone entering this promotion to drink responsibly. Please visit www.greeneking.co.uk/enjoy-responsibly for the facts.

  24. This promotion is in no way sponsored, endorsed, administered by or associated with any of the social media platforms where the post promoting the promotion is featured. None of the social media platforms are responsible to entrants in respect of any aspects of this promotion.

  25. Promoter: Greene King Brewing and Retailing Limited, Sunrise House, Ninth Avenue, Burton upon Trent, Staffordshire DE14 3JZ].

   

  Privacy notice

  26. Data Controller. Greene King Brewing and Retailing Limited (ICO registration number ZA054235) is the data controller in respect of this promotion.

  27. We are required to comply with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation in relation to the processing of any personal information obtained from you, including when you take part in this promotion. We are a member of the Greene King group of companies (the “Group”), and the Group takes the protection of your personal information seriously.

  28. Why do we need to process your personal data? We want our promotions to be administered fairly so that all entrants can enjoy them. To do this well, we need to process some of your personal data. We will process your personal data to administer the promotion, to confirm that you have complied with the terms of the promotion, to confirm whether you have won a prize, to communicate with you in relation to any prize you may win and to deal with any queries you have in relation to the promotion.

  29. What information do we process? When you enter a promotion we need your contact information. If you are a winner we may ask for your date of birth in order to confirm your eligibility to enter the competition and other contact information so we are able to send your prize to you. We will also collect any personal information you include in your message. If the prize is a cash prize, we will collect your bank details so that we are able to send your prize to you.

  30. How long do we keep personal information for? If you exercise your data protection rights, we will keep a record of your request and our response indefinitely, to be able to show that we responded properly and fairly to your request. Otherwise we will keep your data for the following time periods:

   

  Information relating to…	Is kept for…
  Entering a promotion	4 months following the closing date of a promotion
  Enquiring about a promotion	3 months following our reply to you

   

  31. Will we sell your personal data to anyone else? No. That’s not something we do.

  32. Who do we share personal data with and why? Any personal information collected may be shared with other companies in our Group and will be used for administrative or operational reasons connected with the promotion, including to communicate with you. We work with the following third party suppliers and service providers who will process your personal data in order to administer the promotion, arrange prizes and discuss any specific requirements with you on our behalf:

   

  Third party	Personal data that is shared	Reasons for sharing personal data
  Service Now	Name, contact information, address, booking information, complaint information	Managing guest queries and complaints
  Glenlivet Distillery	Name, contact information, address.	Passing details in order to liaise and ship prize to winner.

   

  33. All of these organisations are required to comply with our data processing standards and are bound by the terms of this privacy notice. They are not permitted to use your personal data for their own purposes.

  34. We will share your personal data as required by law or where we are asked to do so by a public or regulatory authority.

  35. As we develop our business, we might sell or buy group companies or other businesses. If we do so, this might involve transferring customer information relating to the relevant company or business to the person buying the business. The buyer will only be permitted to use your personal data as outlined in this privacy notice.

  36. We will not pass your personal information outside of the UK or EU or to any other external organisation without your prior permission.

  37. Direct marketing. We may ask whether you want to receive marketing from us – it’s your choice, but if you sign up for marketing please read our general privacy notice at www.greeneking.co.uk/privacy.

  38. Publicity. If you are a winner or runner up, we may use your data for publicity purposes as explained in the terms and conditions above.

  39. What are your rights and how can you exercise them? We can be contacted by post at: Westgate Brewery, Bury St Edmunds, Suffolk IP33 1QT.

  40. We have appointed a Data Protection Officer, who can be contacted by post at the address above, or by email sent to dataprotection@greeneking.co.uk.

  41. We process personal data in compliance with applicable data protection law. The lawful bases we rely on for our primary processing purposes are as follows:

   

  Processing purpose	Lawful basis for processing
  Administering a promotion	We process personal data because it is necessary to do so for the performance of the relevant contract.
  Responding to an enquiry about a promotion	We believe it is in our commercial interests to respond to our customers making this processing a legitimate interest.

  42. You have the following rights under data protection law:

  1. to ask us to tell you what personal data we are processing that relate to you (right of access);

  2. to require us to rectify or stop processing inaccurate personal data (right to rectification);

  3. to require us to delete personal data relating to you, subject to there being valid grounds (right to erasure);

  4. to require us to restrict our processing activities, subject to there being valid grounds (right to restriction);

  5. to object to processing, in particular to profiling (right to object) and direct marketing (by withdrawing your consent);

  6. to ask that personal data about you be sent to another controller of your choosing, subject to there being valid grounds (right to data portability).

  43. You can notify us of your wish to exercise any of these rights by contacting the Data Protection Officer, using the contact information provided above.

  44. You also have a right to lodge a complaint with the Information Commissioner’s Office (the data protection regulator for the United Kingdom) or in some circumstances, another European Union data protection authority.

  45. Cookies. We may download cookies to your computer when you log on to our website. For more information about our commitment to your privacy and details of how we use cookies, please refer to our general Privacy Notice and Cookie Notice at greeneking.co.uk/privacy and greeneking.co.uk/use-of-cookies.

  46. Changes to this privacy notice. This privacy notice is effective from the opening date set out above. You can check if the privacy notice has changed by revisiting this webpage at any time.

• General Gift Card

  These terms and conditions (the "Terms") govern your use of your Gift Card. Please take the time to read and understand these Terms before using your Gift Card. We also recommend keeping a copy of the Terms for future reference. If you do not agree to these Terms, please do not use the Gift Card.

  1. The Gift Card is issued and operated by The Great British Pub Card, Mulgrave Farm Guisborough Road, Ugthorpe, Whitby, England, YO21 2BE

  2. The Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Greene King products and services. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of participating Greene King pubs, restaurants and hotels; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card. Greene King will provide a physical gift card or e-gift card to the value of money uploaded.

  3. To activate and upload money onto your Gift Card, you must be aged 18 or over and a resident in the UK. The Gift Card can be used by UK residents aged 14 or over, but the purchase of certain products and services are subject to age requirements specified by law.

  4. The card can be loaded with any value between £5 and £250.  The maximum value which may be stored on a Gift Card purchased by you is £250. Gift Cards can only be topped-up at a Greene King site.

  5. Gift Cards purchased online will be sent to the delivery address stated on each individual order and will be dispatched on receipt of cleared funds. If payment is not received your order will be cancelled.

  6. If you have purchased the Gift Card through a third party, additional terms and conditions may apply and you should refer directly to that third party for further information.

  7. The monetary value on your Gift Card can be used as full or part payment for Greene King products and services at any participating Greene King site in England, Scotland and Wales. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your Greene King purchase. You can check your account balance online here. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please call: 01709 242099

  8. You must be present with your Gift Card when you make purchases at a Greene King site. Please note our gift cards are unable to be redeemed via the app.

  9. The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Greene King sites.

  10. All money uploaded on your Gift Card will expire 12 months from activation. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.

  11. You should treat your Gift Card as cash for any purchases at participating Greene King sites. You are responsible for any unauthorised payments using your Gift Card. Therefore please do not allow others to use your Gift Card. Greene King is not liable for lost, stolen or damaged Gift Cards.

  12. Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Greene King’s prior written permission.

  13. Greene King does not warrant or represent that your Gift Card will always be accepted at participating Greene King sites. For example, in the unlikely event of a failure of Greene King IT and communications systems, Greene King may not be able to accept Gift Cards as payment during such a system failure.

  14. Greene King reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Greene King may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.

  15. Greene King’s liability to you in relation to these Terms shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Greene King’s entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.

  16. Greene King shall not be liable to any person for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, cost of replacement goods, goodwill or income.

  17. Nothing in these Terms shall exclude Greene King’s liability for personal injury or death caused by its negligence.

  18. You agree to be liable for and to indemnify Greene King (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms by you.

  19. Greene King reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted here. If you have registered your Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Gift Card.

  20. By purchasing your Gift Card you have provided your personal information (name, address, email address, telephone number) to Greene King Brewing and Retailing Limited who is the Data Controlled. Your personal information will be processed by Greene King in performing the contract you have entered into with it by purchasing and using your Gift Card.

  21. Any personal information collected may be shared with other companies in the Greene King group and will be used for administrative or operational reasons connected with your Gift Card, including to communicate with you. Greene King will not pass your personal information outside of the EEA or to external organisations, except to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example, software providers of the Gift Card platform and marketing mailings. Please see Greene King’s Privacy Notice here.

  22. Your personal data will be retained for 6 years from when the last purchase or refund was made from or to your Gift Card.

  23. You have the right to object to the processing of personal information and to have inaccurate personal data rectified, blocked, erased or destroyed. If you have a concern about the way Greene King is collecting or using your personal data, please raise your concern with our Customer Relations team at customerrelations@greeneking.co.uk or the Data Protection Officer at dataprotection@greeneking.co.uk. Alternatively, you can contact the Information Commissioner’s Office at: https://ico.org.uk/concerns/

  24. Greene King may download cookies to your computer when you log onto its websites. For more information about Greene King’s commitment to your privacy and details of how Greene King uses cookies please refer to Greene King’s Privacy Notice and Cookie Notice at: https://www.greatbritishpubcard.co.uk/privacy and: https://www.greatbritishpubcard.co.uk/cookie-policy

  25. If Greene King fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Greene King may still exercise those rights in the future.

  26. If any of these Terms is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).

  27. You agree that Greene King may transfer its rights and obligations under these Terms to another person. You may not transfer your rights or obligations under these Terms to anybody else without first obtaining the written consent of Greene King.

  28. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

  29. These terms are governed by English law and the exclusive jurisdiction of the English courts.

  30. These Terms (together with the documents referred to in them) represents the entire agreement between you and Greene King in relation to your use of the Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable.

  31. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Gift Card, please submit a contact us form or email customercare@greatbritishpubcard.co.uk

• Frequently Asked Questions

  Our Gift Card partner has the answers to most of the common questions relating to buying, using and solving problems with your Gift Card and eGifts. Visit their site: greatbritishpubcard.co.uk/faqs

• Cancellation

  1. You have the right to cancel any unused Gift Card purchased online within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of Gift Card.  To exercise the right to cancel, you must inform us at The Great British Pub Card, Action Court, Coleman Street, Parkgate, Rotherham, South Yorkshire, S626EL of your decision to cancel the cards by a clear statement. You may use the attached model cancellation form (available here), but this is not obligatory.

  2. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

  3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired.

   

  The Great British Pub Card
  Action Court,
  Coleman Street,
  Parkgate,
  Rotherham,
  South Yorkshire,
  S626EL

   

  Please note all returned Gift Cards must be sent back using recorded delivery and adequately packed to avoid any possible damage in transport. We cannot accept responsibility for Gift Cards damaged during their return, or for postal or other costs incurred when returning Gift Cards.

  Please also note that partly used Gift Cards are not cancellable.