Frequently asked questions

Our Christmas Day bookings open on the 3rd of September. You can find out more here.

Simply click here and choose 25/12/2024 and the time you wish to book for. You can view our full festive offering here.

You can view all of our festive menus here.

This will depend on the venue. If you're interested in booking a Christmas function or event at one of our pubs, please contact them directly. 

Yes, you will need to pay a deposit for any of our festive events including; Christmas Day, Breakfast with Santa, Festive Menu.

Please check your booking confirmation email, from here you will be able to log into the portal to cancel or amend your booking.

This will depend on the pub you have booked with, please check the terms and conditions in your booking confirmation.

Guests that qualify for the £10 voucher should expect receive this after January 6th 2025.

To book a table, please click here.

To amend your booking, please refer to you booking email and click 'booking details'. You'll then be taken to a portal where you can manage your booking.

To cancel your booking, please refer to you booking email and click 'cancel booking'. You'll then be taken to a portal where you can manage your booking.

You're more than welcome to visit one of our pubs without a booking, but to ensure we have a table ready and waiting for you, we'd recommend booking a table. 

Please contact us directly. You can find our contact information here or give us a call on +44 1592 597 200.

For standard, non-event bookings, we do not require you to pay a deposit when you book. However, if you are booking for an event such as Christmas Day or Breakfast with Santa, we do take a deposit when you book your table. This deposit is then deducted from the final amount you owe. 

To get your deposit refunded, please contact us directly on +44 1592 597 200.

You can view all of our menus available here. Please note, some menus may only be available at certain times of the day or on a seasonal basis. 

Yes, we do! However, the options available will vary. Please refer to our menu to see the full range available. 

Yes, we do! You can view our 'Non-Gluten Containing Menu' here. We also recommend checking allergen information with a member of staff in venue. 

To find information on allergens, please look out for icons on our menus either in venue or online. Alternatively, you can check these with a member of staff when you're in the venue. 

Our deals change frequently, but you can find out information about our latest deals here.

Due to the UK’s strict licensing laws, Greene King as a company operates a proof of age scheme and track attempts by underage drinkers to order alcoholic drinks. Customers are not served alcohol without their current forms of ID and as a responsible retailer we are extremely strict on identifying underage drinkers. Our company policy is that the only acceptable forms of ID are a valid UK passport or a valid full UK driving licence. All House Managers and their staff have been instructed to check ID of all customers purchasing alcohol who appear to be under the age of 21 years old. If there is any doubt about the age of the customer, or the customer does not produce ID when requested, our staff have the right to refuse service and may ask the customer to leave the premises.

This can vary, especially during seasonal periods, but you can view our kitchen and serving hours here.

Our contact details can be found on our 'Find Us' page, alternatively you can call us on +44 1592 597 200.

You can contact our Customer Relations team here.

Yes, we are! However, we have a few guidelines that we ask you to follow:

• Dogs are welcome in designated dog-friendly pubs at the manager's discretion. We apologise for any inconvenience.
• Please make sure you and your four-legged friend are considerate of other guests... and other dogs!
• We love wagging tails and excitable characters, but where possible we'd love for you to help keep barking to a minimum.
• Our team are usually busy serving food and collecting glasses, so for their safety dogs should always be kept on a lead in both inside and outside seating areas.
• We like to keep our pubs looking their best, so please keep dogs off sofas, chairs and other furniture.

Yes, we do. Weather permitting though!

At Greene King, we strive to make our venues as accessible as possible so that everyone can enjoy their time at the pub. However, some of our older venues, particularly our listed buildings may not be as accessible as others. We recommend checking if we can cater to your needs ahead of your visit, you can do this by calling us on +44 1592 597 200. If you need any assistance whilst visiting us, please just ask a member of staff.

The Greene King App is available on both iOS and Android and can be downloaded here: 

iOS

Android

We are looking at future enhancements, with our payment provider, to enable card details to be stored. If you prefer a quicker checkout, we recommend PayPal or Google/Apple Pay.

If you have processed your refund with the pub, you should expect your funds to be returned to your payment method within 72 hours. Alternatively, if you have contacted our Customer Relations team post visit, refunds can take up to 5 days to show in your account.

We ask all customers to log in again after three months of inactivity for security purposes.

We have a huge variety of pubs and restaurants, and we offer different experiences in each of our many formats. For example, in our Chef & Brewer restaurants, we offer full table service – for this reason, while you are welcome to order drinks in the bar area through our app, if you would like to dine with us, our team will take your food order face-to-face.

Some of our pubs may turn off the app during peak times to ensure they can provide all customers with the highest level of service.

Please contact the pub you have ordered the food to as soon as you realise. They can then cancel your order, triggering a refund back to you. 

Unfortunately, not all of our pubs have app ordering available, you may still be able to browse the menu, but you’ll need to go to the bar if you want to order.

Yes, you can. These will be calculated during the checkout process. 

Yes, we do. Please notify your server when you are paying that you wish to use a gift card towards your bill. 

Please present your QR code when placing your order at the till, which entitles the bearer to 15% off Food at a participating pub.

The 15% off food offer cannot be used in conjunction with any other offer, menu promotion or on Bank Holidays, Mother's Day, Father's Day, Valentine's Day, Christmas Day, Boxing Day, New Year’s Eve and New Year's Day. Offer valid for bills up to £200, max discount £30. Cannot be used in conjunction with Tesco vouchers or Greene King employee vouchers, including friend & family vouchers.

Only one redemption per person, per transaction, for a maximum of 10 guests including you. Invalid memberships will not be accepted.

Blue Light Card discount voucher can't be used in tenanted and leased pubs in our Pub Partners estate. It also can’t be used in any Metropolitan Pub Company site, the Boat (Catherine-De-Barnes), Four Oaks (Sutton Coldfield), the Foundry Bell (Wokingham) the Watermill (Dorking) the Cart & Horses (Kings Worthy), and the Prince of Wales (Esher).

Promoter: Greene King, Sunrise House, Ninth Avenue, Burton-Upon-Trent, Staffordshire, DE14 3JZ

Please contact the venue directly, the team will be more than happy to assist you in finding your misplaced item.

We are passionate about supporting local communities and support local causes close to our head office in Bury St Edmunds and close to our pub company support centre in Burton Upon Trent. Alongside this, we are extremely proud of our national charity partnership with Macmillan Cancer Support, which to date has raised over £20 million.

Our giving policy is to focus our resources and activity on these local causes to our support centres and our national charity partner.

However, our pubs and restaurants are free to support local charities and causes alongside our national charity partnership. If you visit one of our pubs, to speak with the manager and see if they can support you. 

Please visit our recruitment website: https://jobs.greeneking.co.uk/

Please email pubcompanyhr@greeneking.co.uk with your request.