Information about Is kept until
When you use our websites

25 months from your last known interaction with us

When we need to verify your age No information is retained, unless required for another purpose in this list
When you book a room, table or function

Booking information that you provide directly to a venue is normally held for 1 year from the end date of the booking. However, some of our venues use a booking diary and these diaries are kept for 2 years after they have been withdrawn from use.

Contractual paperwork relating to bookings is kept for 2 years after the contract has concluded.

When you make a booking online, we keep booking information for 13 months from the date of your last booking. However, if you ever opt in to receive direct marketing, this period is extended (see email alerts below)

When you make a payment or request a refund 6 years from the date of the transaction. Payment card details are not retained unless they are faxed to us by your booking agent, in which case they are held until the booking has been completed and paid for
When you use our Wi-Fi service 13 months from the date you last used our Wi-Fi. However, if you ever opt in to receive direct marketing, this period is extended (see email alerts below)
When you sign up for email alerts or direct marketing and when we send you direct marketing For as long as you remain opted-in then for a further 25 months from your last known interaction with us
If you opt out of direct marketing We will keep your name, email address and postal address indefinitely, so that we can ensure we don’t accidentally send you direct marketing messages again without you having first opted back in
When we carry out profiling 13 months from your last known interaction with us. However, if you ever opt in to receive direct marketing, this period is extended to 25 months
When you use our gift cards or participate in our loyalty schemes

6 years from the date of your last purchase or refund

When you enter any of our competitions

Normally 4 months after the end of the competition, but please check the rules for each competition before you enter

When you play pub poker in our pubs Please check the privacy notice for the tournament you want to play in
When you submit queries, compliments or complaints 1 year from the date of the last correspondence on the matter
When you participate in guest surveys 25 months from the date of the survey
When we record promotional photos, video or audio Please ask the staff at the venue for further information
When we record CCTV images or emergency audio CCTV is kept for 31 days and emergency audio is kept for 6 years, both measured from the date of the recording. However, in some situations, these periods may be extended. (see email alerts above)
When we record telephone calls to our offices 3 months from the date of the recording
When an accident occurs 6 years from the date of the accident, or 3 years from the age at which a child becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last
When we impose a ban on visiting our venues Please refer to the information sent to you when the ban was imposed or to the local Pubwatch scheme rules on the Pubwatch scheme website
When you make a request to exercise your data protection rights Information about your request and our response will be kept for 12 months from the date of our final response to you
[z]When information is relevant to a legal or insurance-related action, proceeding or claim 6 years from the date that the action, proceeding or claim is settled

 

Last updated: 24/05/18