Our pubs play a key role at the heart of their local community, not only for our customers but often for local causes as well. Below are just four of many heart-warming stories to come out of our pubs this Christmas.


Imagine waking up on Christmas morning to find your turkey was off and inedible. Well that was the reality for one woman in Macclesfield. Thinking on her feet the woman called the Blacksmiths Arms to find out if they had any turkey available – which they did. The women drove down to the pub with her purse at the ready to buy some turkey from the pub.  The team at the pub told her not to worry and gave her all the turkey she needed for free to feed her family. In a glowing TripAdvisor review the customer said the pub had saved her Christmas!


Customers and staff at Seven Oaks at Cramlington worked with Northumberland County Council’s children’s services team to give presents to disadvantaged children who could otherwise have been without gifts this Christmas. Social workers identified children who they knew would be in situations of need over the Christmas period and helped them to each write one or two present ideas on an angel, which was then hung on the pub’s tree. Customers and staff then took an angel or angels and purchased or donated gifts, which the children’s services team then picked up and delivered to the children before Christmas.

Angel tree at the Seven Oaks pub in Cramlington


The Storyteller in Rotherham has a number of carers from the local Lighthouse Hostel among their regulars. Before Christmas they were asked if the hostel could raffle off a couple of free carveries to the residents for New Year’s Day. When between the pub and the hostel couldn’t decide on just two winners the team decided to offer everyone a carvery instead and on New Year’s Day over 20 of the hostel’s residents visited the pub for a free carvery.

Additionally the pub was set up as a collection point for the Shoebox appeal over Christmas and sent around 20 bags full of boxes from customers and team members.


The Harvest Mouse in Heswall worked with a local charity to host a band night in aid of homeless people on the Wirral but decided on a rather unusual entry fee. Customers were asked to bring a sock filled with items that would help a homeless person (including the other sock!).  If they didn’t bring a sock then customers were encouraged to make a donation instead. The pub received around 100 full socks and a number of extra donations from customers, and the extra money raised is being used to buy sleeping bags.