FAQs

Here you can find answers to commonly asked questions relating to the company, its shares and share ownership.

Capita Asset Services
The Registry
34 Beckenham Road
Beckenham
Kent BR3 4TU
W: www.capitaassetservices.com
E: shareholderenquiries@capita.co.uk
T: 0871 664 0300 (Calls cost 10p per minute plus network extras; lines are open 9:00am to 5.30pm, Monday to Friday)
(+44 208 639 3399 from outside the UK)

Simply ring Capita on 0871 664 0300 within the UK, or log on to www.greeneking-shares.com. Alternatively, you can request details of your shareholding by writing to our registrars. You will need to quote your Investor Code, which can be found on your share certificate.

If you believe your share certificate has gone missing, contact the company’s registrars.

This may be done online through our shareholder portal or by post to our registrars directly.

You can buy shares in Greene King by contacting a stockbroker, bank, building society or ‘share shop’. They all offer similar services, although the commissions they charge will vary. You may wish to take advantage of one of the following low-cost share dealing facilities:

1. Telephone dealing service via Stocktrade

Stocktrade is a division of Brewin Dolphin Limited. The service is available to employees and shareholders and you can buy or sell Greene King shares or indeed the shares of any other company.

Basic commission is 0.5% up to £10,000, reducing to 0.2% thereafter (subject to a minimum commission of £15). Sales are carried out on a 10-day settlement basis with purchases on a five-day basis. When purchasing shares payment must be made by debit card at the time of dealing. For further information please call 0845 601 0995 quoting LowCo 0169, or visit their website, www.stocktradebroking.co.uk, which requires you, if you want to deal online, to register with Stocktrade and transfer your shares to a CREST account sponsored by Stocktrade.

Please note that you may be required to provide certain personal details to Stocktrade prior to any sale or purchase of shares in order to comply with current money laundering regulations.

2. Redmayne Bentley personal dealing service

Redmayne Bentley is a national firm of stockbrokers with offices throughout the country. The company is located at 6 Moseleys Farm Offices, Fornham All Saints, Bury St Edmunds IP28 6JY and is happy to offer a personal service for Greene King employees and shareholders. You can either telephone +44 (0)1284 723761 or call in to their office.

Commission: 1% (subject to a minimum of £13 and a maximum of £95).

Settlement: For sales a cheque will be despatched to your home address within 48 hours of Redmayne Bentley's receipt of a valid share certificate(s) and signed transfer form(s). A settlement and compliance charge of £2.50 is also payable for each transaction.

3. Capita Asset Services

Capita Asset Services offers a quick and easy share dealing service to either sell or buy shares in many leading UK companies. An online and telephone facility is available providing our shareholders with this easy-to-access and simple-to-use service.

There's no need to pre-register and there are no complicated forms to fill in. The online and telephone dealing service allows you to trade 'real time' at a known price, which will be given to you at the time you give your instruction.

To deal online or by telephone all you need is your surname, Investor Code reference number, full postcode and your date of birth. Your Investor Code can be found on a recent share certificate, statement or tax voucher. Please have the appropriate documents to hand when you log on or call, as this information will be needed before you can buy or sell shares.

For further information about this service, or to buy and sell shares, visit www.capitadeal.com (online dealing) or call 0871 664 0454 (telephone dealing – calls cost 10p per minute plus network extras; lines are open 8.00am to 4.30pm, Monday to Friday) From outside of the UK dial +44 203 367 2699. Full terms, conditions and risks apply and are available on request or by visiting www.capitadeal.com.

Note: This is not a recommendation to buy or sell shares. The price of shares can go down as well as up, and you are not guaranteed to get back the amount that you originally invested.

Capita Asset Services is a trading name of Capita IRG Trustees Limited which is authorised and regulated by the Financial Conduct Authority.

Under the Financial Services and Markets Act 2000 we are not authorised to provide advice to investors on share dealing. For advice on dealing, please contact your stockbroker or independent financial advisor.

You will need to complete a Stock Transfer Form and return this, together with your share certificate(s), to the registrars to arrange the transfer of ownership. A form can be downloaded from our shareholder portal. The form also gives instructions for completion. For further information please contact the registrars directly.

Note: Where the transfer is for cash consideration, you will need to send the Stock Transfer Form to your local Inland Revenue office for stamping. For further information please contact your local Inland Revenue office.

You might want to look at donating them to charity, via ShareGift. Visit the ShareGift website or call them on 020 7930 3737 for more information.

Please refer to our financial calendar to find out when our next results will be announced.

Please refer to our financial calendar to find out when the next AGM will take place.

Please refer to our financial calendar to find out when the dividend will be paid.

Tax vouchers will be issued on a consolidated basis, once a year in April.

Visit our Results and presentations page to read or download the latest annual report and to access our report archive. If you would like to request a hard copy visit our investor contacts page for details of who to contact.

If you are a shareholder, you can register to receive electronic communications at www.greeneking-shares.com, which will advise you when the annual report is available.

Contact our registrars on 0871 664 0300 (calls cost 10p per minute plus network extras).

Yes. A Dividend Re-investment Plan is operated by Capita Asset Services. You can request an application pack by telephoning 0871 664 0381 (calls cost 10p per minute plus network extras) or +44 208 639 3402 if you're outside the UK. Alternatively you may email shares@capita.co.uk.

Yes. You can register to have your dividends paid directly into your bank account and view past dividend payment details via our shareholder portal.

Alternatively please contact our registrars.

You will need to let Capita know. They will be able to place a stop against your missing dividend cheque and will arrange to issue a replacement. You can do this via telephone at 0871 664 0300 within the UK; by writing to our registrars; or by visiting www.greeneking-shares.com. You will need to quote your Investor Code, which can be found on your share certificates.

You will need to contact our registrars, who will arrange to issue a replacement. You can do this via telephone at 0871 664 0300 within the UK; by writing to our registrars; or by visiting www.greeneking-shares.com. You will need to quote your Investor Code, which can be found on your share certificates.

Beneficial owners of shares held on their behalf by a different registered holder now have certain information rights regarding us. They will have the right to ask their registered holder to nominate them to receive all non-personalised information distributed to our shareholders, in accordance with the provisions of section 146 of the Companies Act 2006.

Should you wish to be nominated to receive information from the company directly, please contact your registered holder, who will need to notify our registrars, Capita Asset Services, accordingly. Please note that, once nominated, beneficial owners of shares must continue to direct all communications regarding those shares to the registered holder of those shares rather than to our registrars or to us directly.